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Alicante
 
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Full-time employee
 
Alicante, Full-time employee

Are you currently working in customer support, want to take the next step and live permanently in Spain? Would you like to handle the more complex cases and be responsible for your own subject areas instead of answering the phone all day? Do you also speak and write French, Spanish and English at C2 level? Then you've come to the right place, because we're looking for a

CUSTOMER SERVICE AGENT FRENCH, SPANISH & ENGLISH (M/F/D)

                                    (LOCATION: SPAIN ONLY)

YOUR Role

  • Communication with our car hire customers and partners on www.carigami.fr and www.floyt.com by email, phone and chat
  • Processing of complex booking enquiries or complaints and escalation cases (2nd and 3rd level case processing)
  • Continuous optimisation and documentation of workflows and processes as well as independent identification of optimisation potential and driving projects in the area of customer excellence
  • Finding creative solutions for all types of customer concerns until you have found the optimal solution for the customer

OUR CULTURE AT FLOYT

  • We want to make everyday count. This position can be the fast track for your career. Exciting projects and opportunities to grow each day are waiting for you.
  • We are brave and stay curious. You like to dig into new topics, crunch the numbers, decide quickly, learn fast and see setbacks as an opportunity to grow? Perfect, so are we!
  • We believe in acting as owners. We will provide the space and trust to make your own contributions to shape the mobility of tomorrow.
  • We dare to care:
    • For our customers, by creating the best mobility solutions tailored to their needs.
    • For your private life, by offering flexible working hours, hybrid working schemes, private health insurance, office exchanges and two amazing locations in Cologne and Alicante.
    • For the environment, creating products and partnerships with the aim of helping to preserve our planet and less need to drive to the office.
 

YOUR PROFILE

  • You already have experience in 1st level and 2nd level customer support by telephone and are interested in solving complex customer issues.
  • You can express yourself flawlessly both verbally and in writing in French, Spanish and English.
  • You have a friendly, positive charisma and enjoy personalised customer service.
  • You are solution-orientated and keep a cool head when dealing with complex enquiries.
  • You are permanently located in Spain.

 

SOUNDS GOOD? LET’S GET IN TOUCH!

Don't wait to join our international team (28 nationalities and counting!) and apply now including your salary expectations and preferred start date.

We are looking forward to talking with you!

 

Apply now